An AI front desk for tour operators
A guest writes at 23:40 asking where you meet and whether a ten-year-old can come. You are on a glacier, driving, or asleep. Vaki answers them in their language, from your own information, and tells you what it could not answer.
The questions are the same every day
What is included, where do we meet, what should I wear, can a child come, what happens if the weather turns. You already know every answer. The problem is that the messages come when you cannot reply, and a guest who waits until morning often books with someone else.
Vaki is set up once with your tours, prices, meeting points and policies, and then answers those questions on your website at any hour. On the Medium plan it answers by email, WhatsApp and Telegram too.
What Vaki does and does not do
- It answers from the information you give it, and when the answer is not there it asks the guest for an email address and tells you straight away.
- It reads your website to build the first version of its file. You check every line before it answers a guest.
- Your staff open one page, read the question and the whole conversation, and reply. The reply lands in the guest's own thread.
- Vaki does not take bookings or payments. It answers questions from your data and passes anyone who wants to book to you.
Weather and safety stay with you
Vaki never judges whether a tour is safe or going ahead. In Iceland, when the Met Office has a warning in force, it passes on the Met Office's own wording, word for word, in Icelandic or English, points to Veðurstofan and Vegagerðin, and tells you it was asked. The decision stays with you and your guides.
What it costs
Starter is $89 a month for up to 250 guest replies, with chat on your own website. Small is $159 (up to 500 replies), Medium is $289 (up to 2,000 replies, and email, WhatsApp and Telegram as well) and Large, with phone, is $769 (up to 6,000 replies). The first 14 days are free on every plan. You add a card to start, nothing is charged until day 15, and if you cancel before then you pay nothing. You can be invoiced in US dollars or euros (Starter is $89 or EUR 79 a month). There is no setup fee and no contract, and the prices are final, with no VAT added.
Questions
Does Vaki take bookings for my tours?
No. It answers questions from the information you give it and passes anyone who wants to book to you.
Can guests write in German or French and get an answer?
Yes. Vaki answers in 13 languages, in the language the guest wrote in. The guest does not have to pick one.
What if a guest asks something that is not in my information?
Vaki asks for an email address and tells you straight away. One of your people reads the whole conversation and answers.
How much does it cost?
Starter is $89 a month. The first 14 days are free, a card is needed to start and nothing is charged until day 15. No setup fee and no contract.
Also: How a tour operator can answer guests at 23:40 · Vaki for guesthouses and B&Bs · Answering guests in their own language