An AI front desk for guesthouses and B&Bs
When you run the place yourself, you are the reception, the cook and the cleaner. The same guest questions arrive while your hands are full. Vaki answers them for you, in the guest's language, and tells you when it needs you.
Small place, same questions
How do we get in if we arrive late, is there parking, are dogs allowed, what is the cancellation policy, is breakfast included. Write those answers down once and Vaki gives them to every guest, at any hour.
The Starter plan puts the chat on your own website for $89 a month, with up to 250 guest replies. If your guests mostly write by email or WhatsApp, Medium adds email, WhatsApp and Telegram.
What Vaki does and does not do
- It answers from the information you give it, and when the answer is not there it asks the guest for an email address and tells you straight away.
- It reads your website to build the first version of its file. You check every line before it answers a guest.
- Your staff open one page, read the question and the whole conversation, and reply. The reply lands in the guest's own thread.
- Vaki does not take bookings or payments. It answers questions from your data and passes anyone who wants to book to you.
Nothing to learn
You do not need a new system. When Vaki does not know something, you get one page with the question and the whole conversation. You answer, and the guest gets your reply where they asked.
What it costs
Starter is $89 a month for up to 250 guest replies, with chat on your own website. Small is $159 (up to 500 replies), Medium is $289 (up to 2,000 replies, and email, WhatsApp and Telegram as well) and Large, with phone, is $769 (up to 6,000 replies). The first 14 days are free on every plan. You add a card to start, nothing is charged until day 15, and if you cancel before then you pay nothing. You can be invoiced in US dollars or euros (Starter is $89 or EUR 79 a month). There is no setup fee and no contract, and the prices are final, with no VAT added.
Questions
Is Vaki too big for a small guesthouse?
Starter is built for small places: $89 a month, up to 250 guest replies, chat on your own website. There is no setup fee and no contract.
What if I do not have much written down?
Vaki reads your website and builds the first version of its file from what is there. You read it through and correct anything wrong.
What happens when Vaki does not know an answer?
It asks the guest for an email address and tells you. You reply and the guest gets your answer in the same conversation.
Can I try it first?
Yes. The first 14 days are free. You add a card to start, and nothing is charged until day 15.
Also: Vaki for hotels · Vaki for tour operators · Answering guests in their own language