An AI front desk for hotels
Check-in times, breakfast, parking, pets, how to get there. Guests ask the same things at all hours and in many languages. Vaki answers them from your own information and passes the rest to your staff.
Your reception cannot be awake all night
Guests plan trips in their own evening, not in your opening hours. A message that waits for the morning is a message that may already have booked somewhere else.
Vaki answers on your website, and on email, WhatsApp and Telegram on the Medium plan, from what you have told it about your rooms, prices, house rules and surroundings.
What Vaki does and does not do
- It answers from the information you give it, and when the answer is not there it asks the guest for an email address and tells you straight away.
- It reads your website to build the first version of its file. You check every line before it answers a guest.
- Your staff open one page, read the question and the whole conversation, and reply. The reply lands in the guest's own thread.
- Vaki does not take bookings or payments. It answers questions from your data and passes anyone who wants to book to you.
Hands over to you
If your breakfast hours are not in what you gave Vaki, it asks the guest for an email address and tells you, so you can answer and add the missing line.
What it costs
Starter is $89 a month for up to 250 guest replies, with chat on your own website. Small is $159 (up to 500 replies), Medium is $289 (up to 2,000 replies, and email, WhatsApp and Telegram as well) and Large, with phone, is $769 (up to 6,000 replies). The first 14 days are free on every plan. You add a card to start, nothing is charged until day 15, and if you cancel before then you pay nothing. You can be invoiced in US dollars or euros (Starter is $89 or EUR 79 a month). There is no setup fee and no contract, and the prices are final, with no VAT added.
Questions
Can Vaki answer questions about check-in and breakfast?
Yes, if that information is in your data. Vaki answers from what you give it, and when the answer is not there it tells you.
Does it work with my booking system?
Vaki does not take bookings. It answers questions and hands the guest to you when they want to book.
Which languages does it answer in?
Thirteen: Icelandic, English, German, French, Chinese, Japanese, Polish, Spanish, Italian, Dutch, Danish, Russian and Korean.
Is there a contract?
No. There is no setup fee and no contract. The first 14 days are free, and nothing is charged until day 15.
Also: Vaki for guesthouses and B&Bs · Vaki for tour operators · Answering guests in their own language